It is our goal at BBI Professional to provide you with excellent service to help you grow your business. We provide No-Hassle refunds. If for any reason, you are not satisfied with your membership, you can request a full refund within 30 days. Refund requests after 30 days from the date of enrollment will be prorated. To request a refund, please do so in writing by sending an e-mail to firstname.lastname@example.org or a letter to BBI Professional, PO Box 470535, Aurora, CO 80047.